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Our Service Guarantee

• During cocktails and lunch/dinner, we play music softly enough so that guests can carry on conversations without having to shout. When it's time to dance, the music is made louder, but not painfully so. Usually we are right on the money with our volume settings, but if you should ever find it to be either too loud or too soft, tell us and we'll adjust the volume level to your preference.

• We strive for promptness. Whenever possible, our equipment will be set up, tested,  and sound checked before your guests arrive.

• All of our staff will be dressed appropriately.

• We will act professionally. We will treat you and your guests with professional courtesy.

• We will work hard to keep objectionable lyrics out of our show and keep it "family-friendly" (unless you ask otherwise).

• We will coordinate with you and your other event professionals (i.e., banquet manager, photographer, videographer) to ensure that your event flows smoothly.

• We will use only professional and well-maintained equipment. Our sound system will be adjusted to the acoustics of your room.

• Your event will receive our full attention.

• You are entitled to receive a personal entertainment consultation carefully covering all the details of your event. We highly recommend that the consultation be held at least one month prior to the event. However, we will do everything possible to accommodate last minute event consultations. If you can’t make it in person, we’ll do it by phone/fax/email.

• We are always available to discuss details of your event by telephone, fax, or email. We will give you our cell phone number(s) so that you can quickly reach us in an emergency. The week of the event we will check back with you to confirm all event details.

• All conditions on your contract will be fulfilled.

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